Our Policies

All services are provided by appointment only. When booking online, please use the notes field provided to include any gift certificate numbers, voucher information, or special requests.

We kindly ask for 12–24 hours notice for all cancellations. Last-minute cancellations will fall under our late/no-show policy.

Our staff holds fixed appointment schedules and we maintain a waiting list of clients eager to be seen. When you cancel without notice, we have already prepared for your visit, and our staff is still present and must be compensated — regardless of whether you arrive. Out of respect for your therapist and fellow clients, please call ahead.

We are understanding and lenient with first-time situations. However, repeat offenders will be subject to our cancellation policy without exception.

We do not send appointment reminders — please maintain your own calendar and arrive on time.

If you are more than 15–20 minutes late without calling ahead, your appointment may be canceled. We are not run like a medical office — our clients who arrive on time and have schedules to keep should never be made to wait due to a late arrival.

That said, we do allow a 30-minute buffer between appointments and will always do our best to accommodate you when possible.

Gift certificates must be presented at the time of service along with a valid form of identification.

Gift certificates and vouchers are valid for one year from the date of purchase. We are lenient to a point, but please plan accordingly.

There are no refunds on gift certificates. Refunds to the original purchaser are at the sole discretion of the owner.

If you wish to re-gift a certificate, you must contact the spa directly before doing so.

Gift certificates cannot be applied toward specials or promotional pricing.

Most gift certificates and vouchers include a tax and gratuity fee within the given price, unless otherwise stated.

Please note: when using a gift certificate or coupon, gratuity is based on the full price of the service — not the discounted or certificate value.

We understand you may have a preferred spa associate, and we always strive to honor that request when possible. However, associate assignments are ultimately at the discretion of the owner based on availability.

Regardless of who performs your service, we guarantee a high-quality experience at every visit.

Norwegian Spa reserves the right to deny future service to any individual who does not comply with our policies, at the sole discretion of the owner.